Over-the-Phone Interpretation

On-location or on-the-phone professionals!

Our live, native-speaking phone interpreters help people who don’t share the same language to communicate with each other over the phone.

You have 24/7/365 immediate access to interpreters in over 230 languages. Our goal with every phone call is a high-quality, reliable connection.

How Does Over-the-Phone Interpretation Work?

For an idea of how over-the-phone interpreting works, we’ll use an example as if you want to communicate in English. When you encounter someone who does not speak English, first you call the ITC Hotline. You let the operator who answers know what language you need.

Then, in less than 16.5 seconds, you and your non-English speaking person are connected to a native linguist interpreter for that language! You can have your conversation together successfully with the help of the interpreter.

Why Use ITC Interpreters?

Your over-the-phone interpretation needs are met as a result of our:

  • Connection Times: less than 16.5 seconds average connection time (12 for Spanish) – that’s fast!
  • Three-way Calling: included with each plan
  • Call Scheduling: for your convenience schedule calls in advance, share documents and materials with our linguists, request specific skill sets, or book a time with a rare language linguist
  • Interpreter Vetting: Our interpreters adhere to the Interpreter Code of Ethics and each is vetted for their interpretation education, experience and competency.
    • At least two years of interpreting experience
    • Criminal background check
    • Identity verification and reference checks
    • Testing that verifies competency, memory, ethics, vocabulary
  • Legality and Compliance: Interpreters must understand and comply with all required confidentiality guidelines, protocols, and certifications.
  • Staffing: at least 15% more interpreters on call than our projected demand – just in case
  • Over 200 Different Languages
  • 24 / 7 Access
  • Credentialed Linguists
  • Affordable Pricing
  • Dedicated Number
  • Operators in 3 Seconds or Less
  • 3rd Party Dial Out
  • Detailed Reporting
Over-the-Phone Interpretation


"ITC is a great partner because they ask all the right questions. With ITC, they always go above and beyond in verifying the information and making sure I am happy with the product"
Director of Health Services
In the world of consulting, when a client needs a document translated, the timeline is yesterday and the budget is tight to say the least. We have had several urgent translation projects and much to our fortune, ITC has been there for us each time. Being a service company and working with many others – you learn to appreciate the combination of courtesy, professionalism and precision – ITC has this and more which is why Educational Consulting Company would recommend this team to all. From contracts to brochures – they are full service translation not just by scope, but by quality as well. Thanks ITC!
Chief Operating Officer
“Wow - What a pleasant surprise!  A company that makes working with them super!  ITC’s team has our thanks for their continued efforts on our projects.  They manage to translate, proofread, design and deliver our projects, ahead of schedule and within or under budget.  Their quality is exceptional and their customer service is exemplary!”