Phone Interpretation Services by ITC: Connecting the World, One Call at a Time

Breaking Language Barriers with Our Expert Phone Interpreters

At International Translating Company (ITC), we understand that effective communication is the key to building strong relationships and solving problems. Our phone interpretation services make it easy for individuals and businesses to connect with each other, regardless of language barriers.

Why Choose ITC for Phone Interpretation Services?

We take pride in our average connection time of only 18 seconds. This ensures that you get the language support you need quickly.
Global Expertise: Our network of over 23,000 professional interpreters cover over 230 languages. This allows us to serve clients from all industries, including healthcare, entertainment, and education. Some of our notable clients include Harvard University, Mayo Clinic, and Netflix.
24/7 Availability: Our phone interpretation service is available 24/7, providing you with immediate assistance with good customer service skills.
Rigorous Interpreter Vetting: Each of our interpreters go through a vetting process. This includes background checks, identity verification, reference checks, and competency testing.
Compliance and Security: Our interpreters strictly follow the Interpreter Code of Ethics and all required security guidelines, protocols, and certifications.g.

Real-World Applications of ITC’s Phone Interpretation Services

Medical appointments and emergencies: Ensure clear communication between healthcare providers and patients, even when they speak different languages.
Business meetings and negotiations: Facilitate seamless interactions between business partners, suppliers, and communications with customers.
Customer Service: Provide multilingual assistance to customers, providing a great customer service experience with your company.
Legal proceedings: Guarantee accurate communication during legal consultations and court proceedings.
Travel and tourism: Help travelers in overcoming language barriers while navigating foreign countries.

Frequently Asked Questions About ITC Phone Interpretation Services

1. How does the phone interpretation process work?

When you find someone who does not speak your language, call the ITC Hotline. Inform the operator of the needed language, and within seconds, you'll be connected to a native interpreter for that translation project.

2. What languages do your phone interpreters cover?

We offer access to interpreters in over 230 languages, ensuring we can serve your needs regardless of the language involved.

3. Can I schedule an interpretation phone call ahead of time?

Yes, you can arrange interpretation calls in advance. You can also provide information to our linguists and ask for specific skill sets in real time.

4. Are your interpreters certified and experienced?

Yes, all our interpreters have at least two years of interpreting experience. They also undergo a rigorous vetting process that includes competency testing, memory evaluation, ethics assessment, and verbal examination.

5. How do you ensure the privacy of my information during phone interpretation?

Our interpreters follow the Interpreter Code of Ethics and follow all required guidelines and protocols to keep your information secure. Additionally, we have safety measures in our processes and systems that ensure compliance.

6. Can your phone interpretation service be used for conference calls?

Yes, our service includes three-way calling, making it easy for conference calls with multiple participants. Three-way calling is available for calls made in the US. For international calls, see our guide for conferencing in international 3rd parties. How to complete an international 3rd party call with ITC's Phone Interpretation service?

7. Is there a limit to the duration of phone interpretation calls?

There is no set limit to the duration of phone interpretation calls. Our personalized service is designed to accommodate to your specific needs.

8. Do you provide phone interpretation services for sign language?

No, our phone interpretation services cover spoken languages only. However, we have Video Remote Services (VRI) that can assist with sign language needs

9. Can I request a specific interpreter for my phone interpretation calls?

Yes, you can request a specific interpreter, subject to their availability and the language required.

10. How do I sign up for ITC's phone interpretation services?

To sign up for our phone interpretation services, you can complete the quote request form. Contact us at 801-513-2063 or email us at info@internationaltranslating.com. Our customer service team will be happy to assist you with your specific requirements.

11. Are there monthly minimums for phone interpretation?

For most of our clients, there are no monthly minimums. We like to keep this service easy to use. When offering volume pricing, that discount would warrant a monthly minimum fee, but this is most often not the case.

12. Do you have scaled pricing for phone interpretation based on volume?

Yes. We love working with clients who have large volumes and want the best combination of quality and cost.

13. Does this work for a consulting based or service company?

Yes. If you are a consulting company or educational consulting company our services will help you communicate in the language you need.

Clients testimonials

"ITC is a great partner because they ask all the right questions. With ITC, they always go above and beyond in verifying the information and making sure I am happy with the product" ~Cynthia C - International Social Services Non-profit

In the world of consulting, when a client needs a document translated, the timeline is yesterday and the budget is tight to say the least. We have had several urgent translation projects and much to our fortune, ITC has been there for us each time. Being a service company and working with many others – you learn to appreciate the combination of courtesy, professionalism and precision – ITC has this and more which is why Educational Consulting Company would recommend this team to all. From contracts to brochures – they are full service translation not just by scope, but by quality as well. Thanks ITC!

“Wow - What a pleasant surprise! A company that makes working with them super! ITC’s team has our thanks for their continued efforts on our projects. They manage to translate, proofread, design and deliver our projects, ahead of schedule and within or under budget. Their quality is exceptional and their customer service is exemplary!”